If you have your ticket number (as you mentioned you asked support about reverting back) I can follow up with them in our Customer Service channel directly. I'd at least like to see this working for you in the remaining time that you've paid for.
So, in short, no there aren't any excuses here. so you won't hear from anyone today (aside from me checking Reddit.) It's possible you are getting them at off hours. As for the phone, they are on US west coast time.
I would really like to make sure that you've tried this before we escalate your ticket.Īs for the support staff, they are very competent and nice people, but after some all-hands meetings recently, there is a backlog of support tickets they are trying catch up on. Some of the plugins incorrectly get moved in legacy by the old version of Link. The problem arises when the Link app itself is a few versions out of date, but the customer tries to update the software. To be honest, though, I've not seen anyone that doesn't solve the problem by simply downloading the latest version of Link and reinstalling Universe. Even if we get it working for you right now, that doesn't undo the damage done on your end. I am sorry it has hurt your business and affected your bottom line. this sucks and I am really sorry to hear it.
I am not a part of the backend or deployment, but either way.
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